Terms & Conditions

TERMS OF SERVICE

 

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OVERVIEW

 

This website is operated by Wedding Ring King Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Wedding Ring King Pty Ltd  Wedding Ring King Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

 

SECTION 7 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

SECTION 8 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 10 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  

SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Wedding Ring King Pty Ltd , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  

SECTION 14 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Wedding Ring King Pty Ltd  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  

SECTION 15 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 20/151 Surryhills , Sydney , NSW, 2010, Australia.

 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 – CARE PACK T&C

 

Australian Consumer Law 

Our jewellery and services are governed by the Australian Consumer Law. 

This Plan covers various services offered by Wedding Ring King, in addition to your legal entitlement under Australian Consumer Law. The services provided by Wedding Ring King, covered by this Plan, does in no way limit your existing rights under Australian Consumer Law.

 

With regards to any flaws in our jewellery or services, the following compulsory warranties apply:

  1. In the event of any significant flaws with our services, you are entitled to:
    • cancel your Plan with us; and
    • request a refund of the remaining portion of the time-period or to be compensated for the Plan’s reduced value. 
  2. In the event of any significant flaws with our jewellery, you are entitled to either request a refund or a replacement. If a flaw with our jewellery or service does not constitute a significant flaw, Wedding Ring King undertakes to rectify the flaw within a reasonable time frame. If Wedding Ring King fails to remedy the flaw, you are entitled to a refund of the jewellery or to cancel the Plan and request a refund of the unused portion. You are further entitled to compensation for any other reasonably foreseeable loss or damage from a flaw in our jewellery or services. 

 

The Plan includes any parts and labour costs, up to the value of the original purchase price of the jewellery. 

Services covered under this plan

  • Ring inspection
  • Cleaning
  • Polishing
  • Refinishing
  • Ring sizing*
  • Replacing clasps
  • Re-tipping of prongs
  • Rhodium plating for any white gold pieces
  • Tightening and resetting of diamonds & gemstones

*Free ring sizing, up to 2 sizes, is available once every 12 months. A few select rings aren’t suitable for resizing and would be stated on the ring’s product page.

 

What is not covered under the Plan

  • Superficial damage due to normal wear and tear. Including scratches, peeling and dents that don’t influence the integrity of the design;
  • Damage due to negligence
  • Damage due to an accident, misuse or abuse, tampering with the ring’s prongs or inserting foreign objects into the ring. 
  • Failure to follow Wedding Ring King’s care instructions; 
  • Parts provided by, and modifications or repairs carried out, by anyone other than the approved Wedding Ring King service providers
  • Damage that is covered by any other service plan or warranty
  • Actions caused by third-parties: Theft, vandalism, fire or collisions etc.
  • Damage due to the elements, or Acts of God; 
  • Damage due to acts of foreign enemies: war, invasion, hostilities, civil war, rebellion, riot, strike, labour disturbance, lockout or civil commotion; 
  • Damage due to preventative maintenance; 
  • Flaws in diamonds or gemstones; 
  • Any loss of diamonds, gemstones or any other parts of the covered product. Unless the loss was due to a flaw in materials or workmanship during the manufacturing process, and not caused by excessive stress or damage;
  • Any other loss, not explicitly stated in the Plan; 
  • Any accessories used together with the ring;
  • Loss of use while the ring is undergoing repairs or awaiting parts.

 

Renewal

If at the end of your Plan’s term, you express interest in renewing your three year Plan, Wedding Ring King may at their own discretion, renew your Plan at the new applicable rate.

Terms of Coverage

This Plan commences on the date of purchase and continues for 3 (three) years.

 

Cancellation

You are allowed to cancel your Plan within the first 30 (thirty) days from the date of purchasing the Plan, on the condition that no services were already provided. To request the cancellation of your Plan and the subsequent refund, email your Plan number, along with a copy of the original sales document, to Wedding Ring King.

 

Limit of Liability

Wedding Ring King’s entire liability under the Plan is the original purchase price of the ring. If the total amount of all authorised services and repairs is equal to or exceeds the original purchase price of the ring, or the original ring is replaced with a ring of equal or higher retail value, all requirements covered by the Plan are deemed to be fulfilled.

 

Note that Wedding Ring King cannot be held responsible for modifications or repairs carried out by anyone other than the approved Wedding Ring King service providers. 

 

SECTION 21 – RETURNS

 

Please note that as all Wedding Ring King pieces are made to order, we do not accept returns and all items are final sale. However, we are more than happy to repair or exchange an item if the product has a defect, exchanges can only be done within 7 days of receiving the piece. If you have any questions before placing an order, please contact us at customerhappiness@weddingringking.co. Once an order had been placed, we put it into production, and it cannot be cancelled.

 

SECTION 22 – WARRANTY

 

Wedding Ring King Warranty

Wedding Ring King jewellery enjoys a warranty of 3 months, from the date of invoice. This warranty safeguards your jewellery against any defects due to our manufacturing process.

The warranty does not cover loss, changes in appearance, gradual degradation, damage and/or breakage due to wear and tear, or improper use/storage of your jewellery.

Our expert jeweller will conduct a thorough inspection of any returned jewellery to ensure that the defect is due to a fault in the manufacturing process.

Replacement or repair of any jewellery is at the sole discretion of Wedding Ring King. If repairs fall outside of the warranty period, charges might apply, but Wedding Ring King will discuss and confirm this with the individual client before commencing any repairs.

All Wedding Ring King pieces are made of the highest of quality but, like all jewellery, they should be worn with love and gently cared for. Please see our detailed care instructions below. 

After repairs on jewellery during the original contractual warranty term, the jewellery will only be covered for the remainder of the initial 3 month period.

 

Gold And Platinum Care Instructions

Wedding Ring King’s jewellery is crafted from only the highest quality Gold and Platinum, sourced directly from well-respected Australian suppliers.

Unlike many other metals, Gold and Platinum will never tarnish or fade – making it perfect for everyday wear. All our White Gold and Platinum is protected by a Rhodium Plating to ensure your jewellery boasts a glorious shine when delivered.

To properly care for your piece, simply polish it with a gold polishing cloth or contact us directly to arrange the servicing of your ring with both re-polishing and rhodium plating.

Please refrain from swimming in chlorine- mo or salt-water and avoid bringing your jewellery in contact with any chemicals. Gold and Platinum are delicate, precious materials. To keep on enjoying your exquisite jewellery pieces for many years to come, treat them with the love and care they deserve.

 

Consumer Law

All goods purchased from the Wedding Ring King website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to be compensated for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if it fails to be of acceptable quality.

The three-month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accidents, abuse, alteration, substitution, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration. Also excluded are improper repairs or warranty service performed by someone other than our authorised repairers or us.

To the extent permitted by law (including Australian Consumer Law), Wedding Ring King reserves the sole right to judge whether or not an item of jewellery deteriorated due to ordinary wear and tear.

 

SECTION 23 – SHIPPING TO YOU

 

When we are sending an item, we always add Extra Cover. It provides loss or damage cover up to the value of your item while it’s being carried by Australia Post.

 

Signed for? All WRK items must be signed for on delivery falling to do so will void the warranty with Wedding Ring King Pty Ltd.

 

SECTION 24 – SHIPPING TO US

 

If you’d like extra peace of mind when sending an item, you can add Extra Cover. It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.

 

Want to know your item has been delivered and signed for? Signature on Delivery captures a signature of the recipient once the item has been delivered.

How to add this feature

Simply choose Signature on Delivery as an additional feature when you pay for your item in-store or online via MyPost Business.

Adding this feature after you've bought your satchel or postage label? You can purchase Signature on Delivery at a Post Office.

Please note: It may not be possible to capture a Signature on Delivery when delivering to Post Office Boxes or Parcel lockers where the receiver has given us authority to deliver without requiring a signature.

 

SECTION 25 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at customerhappiness@weddingringking.co.